A Bellville woman says she is unhappy with the response she has received from Capitec Bank after she lost over R30 000 when her account was apparently hacked.
On 25 November, Charmaine Brandt was shocked to find seven transfers of R4900 from her account to an unknown Standard Bank account.
She lost her salary, bonus and savings, leaving her broke over Christmas.
After waiting for over a month, Capitec’s response has left her even more kwaad.
A statement from Capitec sent to the Daily Voice confirmed the bank is aware of the incident, however they cannot be held liable.
“These fraudster syndicates are well organised and quick to withdraw funds after the transfers are made.
“Unfortunately, because this type of fraud can only be committed when the client’s personal information is divulged (app pin code), we cannot be held liable and as a result will not be able to refund the client for her loss.
“If she has not done so, we urge the client to report this case to SAPS.
“We will cooperate with the SAPS in order for them to trace and apprehend these criminals and recover the stolen funds, where possible.”
The statement added if Charmaine is unhappy with the situation, she may refer her case to the banking ombudsman.
Charmaine says this is unacceptable.
“The response I got from them is that somehow I gave access to my account to a complete stranger and that is not true,” she says.
“I have now lost all of my money and there is nothing being done about it.
“My question is how safe are their security systems and how is it possible that fraudsters can get into your system without the client’s consent?
“I simply cannot accept this because the truth of the matter is that none of this is my fault.”