Durban - KwaZulu-Natal's health MEC, Dr. Sibongiseni Dhlomo, said on Friday that citizens experiencing poor service from healthcare facilities should lodge complaints.
"Every patient or relative who is aggrieved about the level of care they receive must lodge a complaint through the operations manager (in the case of clinics); a hospital PRO, CEO or - if it is after hours - the matron in charge," said Dhlomo.
He made the statement following a viral video clip of a woman and her sick child being ignored at the Limit Hill Clinic in Ladysmith.
The video showed the woman trying numerous times to get the attention of a receptionist and nurses as her child was heard crying in the background. Her requests to meet with the clinic manager were also ignored.
In an emailed statement, Dhlomo said he saw the video on Thursday and visited the clinic on Friday accompanied by management of its mother facility, Ladysmith Hospital.