Picture: Siphiwe Sibeko/Reuters/African News Agency (ANA)
Picture: Siphiwe Sibeko/Reuters/African News Agency (ANA)

Dis-Chem joins list of retailers removing TRESemmé products from shelves

By Reuters Time of article published Sep 10, 2020

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Johannesburg - Dis-Chem Pharmacies has joined a growing list of retailers removing TRESemmé products, a Unilever Plc brand, from their shelves after a hair advertisement was which deemed racist.

Dis-chem confirmed the news on Twitter on Thursday, making it the fifth store to stop the sale of the products after the advert by TRESemmé showed an image of African black hair which it described as "frizzy and dull," while an example of white hair was referred to as "normal."

The advert was posted on rival Clicks Group's website on Friday. Clicks removed the advert and apologised, as did TRESemmé South Africa.

Unilever South Africa was not immediately available for comment.

On Wednesday grocer Pick n Pay said it had removed TRESemmé products from its shelves while it engages with the supplier. Shoprite's Checkers supermarket chain and Woolworths Holdings, which said it does not support "the racial biases expressed in the TRESemmé campaign", also removed the products.

The advert caused an outcry on social media and sparked protests led by hard-left opposition party the Economic Freedom Fighters (EFF), which demanded that Clicks stores be shut for at least a week. Clicks stores were closed on Wednesday but reopened on Thursday.

The amount of TRESemmé revenue at risk is quite small: Euromonitor reckons the brand has a 1.7% market share in the Middle East and Africa, implying around $100 million (about R1.6bn) of 2019 annual sales out of Unilever's $60 billion.

Yet the bigger worry is that the scandal affects Unilever's broader haircare business, which represents 12% of the total, or that its reputation in the African market suffers.

Reuters

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