Johannesburg - Frustration, anger and confusion emerged on social networking sites on Sunday as some customers of the grounded 1Time airline remained in the dark about their booking refunds.
There is some consolation for those who booked with credit cards as major banks have agreed to reverse the transactions, but it seems that customers who paid in cash will lose out.
Airline spokeswoman Refilwe Masemola said on Sunday that their hands were tied as far as cash-paying customers were concerned.
On Saturday, she posted a statement on Facebook advising passengers on how to tackle the so-called chargebacks with various banks, even giving details of how the banks could be contacted. But there was no word on how cash-paying passengers would get their money.
On Sunday, Masemola said: “If you’ve bought a ticket via credit card, you can call the bank and they have a chargeback. Not sure how long it will take.
“The cash people… I can’t give you comment on that, I’ll have to find out from the business practitioner on Monday.”
In Facebook reaction, some sympathised with the airline management and lauded them for a world-class service which surpassed that of more expensive airlines.
But others were not as kind, with most demanding immediate repayment of their money.