UPDATE: MTN has issued an apology after users could not access the internet and fixed-LTE networks on Tuesday.
“MTN can confirm that a fault had occurred during the upgrade of a network component earlier today. This had resulted in intermittent connectivity issues however this has now been resolved and connectivity has been restored. We apologise to our customers for the inconvenience caused,” MTN said in a short statement to IOL.
Earlier it was reported that customers were unable to access their internet services and fixed-LTE networks. Others complained of having no signal or being unable to use mobile data.
According to MyBroadband, MTN confirmed a fault on its network and apologised to customers.
“Our engineers are attending to the matter with the aim of restoring connectivity as soon as possible,” MTN said.
According to MTN South Africa's Downdetector page, there was an increase in reports from 7am.
Afrihost reported being aware of the connection issue.
“We are aware of a connectivity problem affecting LTE and Mobile clients.
“Engineers looking at the problem and hope to have it resolved soon.
“We apologise for any inconvenience that this may be causing,” Afrihost said in a short statement.
Axxess also reported on the issue.
“We are receiving reports of users experiencing intermittent to no connectivity on their MTN mobile data and Fixed LTE services.
“We are currently investigating with MTN and working on restoring services as soon as possible.
“We do apologise for the inconvenience caused during this time,” it said.
Looks like @MTNza and @Eskom_SA are in the same WhatsApp group #mtn
— Elmon Lekoloane (@Elmon38) November 22, 2022
@MTNza So far 4 hours of unreliable network today! MTN just as bad as Eskom! Is MTN also Wifi-shedding?! What am I paying for? #MTN
— troothsayer (@hoosainm13) November 22, 2022
Trying to meet a work deadline this morning but @MTNza via @Afrihost on my 4G Router is just about as stable as my last ex.
— FifthElementLive (@RyanTheForce) November 22, 2022
Seems #MTN is down Everywhere.
Until now I saw no need to switch to Fibre, but now I have a strong inclination.
ummm... Posting from my phone on @TelkomZA
It’s not the first time that MTN users have complained of network issues.
In October, users struggled after the MTN data network was down for at least three hours while in August, users in the Western Cape and Free State were off-line for around nine hours.