Cape Town - Momentum's decision to pay the claim of the widow of a Durban man killed in a hijacking was met with mixed reaction on Twitter.
The insurer had initially refused to pay out the R2.4 million life insurance policy on the grounds that Nathan Ganas had not disclosed that he had tested positive for high blood sugar levels a number of times.
Momentum also wanted Denise Ganas to pay back a R50 000 instant cash benefit which the family used to bury Nathan.
On Monday, Momentum issued a statement saying it would no longer require Denise to pay back the R50 000, and the company later also undertook to refund the premiums paid on the policy.
However, the social media backlash - and resultant brand damage - continued unabated, virtually forcing Momentum to cave in and pay up.
Some social media users are not convinced that this is good enough though.
Take a look at some of the reactions:
Some among us are congratulating #Momentum for doing what they should have done in the first place 😏 @Momentum_za I hope you pay dearly for finally being exposed and for what you and your industry do to people in their worst possible time in life.
— Kananelo Sexwale (@kaysexwale) November 21, 2018
Do you buy the explanation by #Momentum that they DONT look for reasons not to pay? If so why did they look for Nathan Ganas’ medical history when he died in a hail of bullets? Has their change of mind changed yours about them? #702Breakfast
— Bongani Bingwa - Broadcast Journalist (@bonglez) November 21, 2018
@xolimngambi The question that still needs to be answered in this #Momentum saga is the spectacular failure by the Ombudsman as a consumer watchdog to protect the interests of the consumer.
— Leyton Nkumane (@LeytonNkumane) November 21, 2018
Are we now supposed to believe that #Momentum are the good guys? I am sure all insurance companies have a similar policy. Surely only related causes of death would be the only reason to invoke a “non-disclosed existing condition”.
— Lesley Copeman (@LesleyCopeman) November 21, 2018
#Momentum Ecstatic that you succumbed to the pressure of the consumer/public,for too long insurance companies have ABUSED its own clients.Victory to the Ganas Family!! @Momentum_za
— ModiseNtlou (@Modise_Ntlou) November 21, 2018
"Hey peeps,
Basically, we were right. We are still right. But since you've complained and whined, we'll do you this favour, this one time. We're going to take from your money to pay you and those other ones we've ripped off before
Oh by the way, we got you
Love