Cape Town - A McDonald’s customer was not loving his meal after he claims he found worms wriggling around in the patty and lettuce of his burger on Sunday.
Liam Matthews from Heideveld has now warned people not to eat at the fast food restaurant in Vangate Mall.
Sharing a picture of the burger on Facebook, Liam expressed his anger and disgust in his post, which has been shared over 1 700 times.
His post reads: “I cannot explain how pissed I am right now and I don’t have the words to explain my disgust. Do not, I repeat, do not buy anything from McDonald’s, Vangate Mall.
“I purchased this meal, luckily enough, I do not eat tomato so I opened the burger to remove it and was able to spot the worm on the patty (which might I mention is rolled up in the picture and seems small, but it is not). That was besides the other pieces of worm and the burnt edges of the burger as well as the old, soggy lettuce.
“I do not have the facilities to return to the restaurant and physically go and complain. Please heed to this, guys, do not purchase from Vangate Mall McDonald’s.”
McDonald’s SA Chief Marketing Officer, Daniel Padiachy, says the company takes complainants of such nature very seriously.
“We regret any inconvenience caused to our valued customers at our Vangate Mall store. We remain mystified by this alleged incident as the burger was not made available to us or preserved to be investigated further for the alleged foreign object,” says Padiachy.
At McDonald’s we adhere to the strictest food quality and safety standards and regard all reported incidents relating to our restaurants as of the utmost importance.”
He says the lettuce used goes through a quality check, including examination by hand and a custom-made Jacuzzi, but says since it is a natural product grown in open fields, there’s a possibility it may contain a foreign object occurring in nature.
“We can also confirm that a strict procedure is followed from the harvesting to the packaging of all the ingredients used in McDonald’s products. Our suppliers and their employees exercise extra caution in ensuring that all the products are free from any foreign object contamination.
“On request, the customer was also refunded and offered a replacement meal, which he accepted,” Padiachy added.