Facebook Inc said on Wednesday an
issue with uploading or sending media files on its apps and
platforms has been resolved.
Earlier in the day, many users globally were not able to
send and receive images, videos and other files over its social
media platforms including WhatsApp and Instagram, and the social
media company said it was working to fix the problem.
"During one of our routine maintenance operations, we
triggered an issue that is making it difficult for some people
to upload or send photos and videos," Facebook had said.
Facebook, which gets tens of millions of dollars from
advertising revenue daily, declined to comment when asked
whether it will refund businesses. In a similar incident in
March, the company said it would consider refunding advertisers
for lost exposure.
"The disruption appears to be related to an internal
infrastructure or application issue," said ThousandEyes, a
company that monitors internet traffic globally.
The partial outage frustrated users of the world's largest
social network, with many taking to Twitter to
complain.
More than 14 000 users reported issues with Instagram, while
more than 7 500 and 1 600 users complained about Facebook and
WhatsApp, according to outage tracking website Downdetector.com.
Downdetector's live outage map showed the issues were mainly
in parts of Europe and the United States.