JOHANNESBURG - About 30000 consumers spoke about leaving their bank over the past year, highlighting opportunities for new entrants to the market
BrandsEye has published its annual South African Banking Sentiment Index which assessed consumer sentiment towards major retail banks.
Capitec, once again, emerged as the top-ranking bank by net sentiment, but FNB made significant improvements on its 2017 net sentiment results.
Standard Bank replaced Absa as the lowest ranked bank.
BrandsEye retrieved 1720810 public social media posts about local banks from September 1, 2017, to August this year.