Johannesburg - Over 2 000 MultiChoice employees have been served with retrenchment letters, as the broadcaster plans for a business “realignment”.
Employees were informed of the decision on Friday by MultiChoice Group chief executive Calvo Mawela.
The 2194 employees affected by the restructure come from MultiChoice’s customer care (call centre) and walk-in centre.
The pay-television operator said the restructure was part of the strategic realignment of its customer service delivery model, as customers preferred engaging “digitally” with the company.
“The realignment is a response to the changing behaviour of our customers, who are increasingly moving away from traditional voice calls and visits to walk-in centres and adopting new self-service and digital technologies to engage with the company,” said Mawela.