File picture: Simphiwe Mbokazi/African News Agency(ANA)
File picture: Simphiwe Mbokazi/African News Agency(ANA)

Pick ’n Pay introduces digital receipts for Smart Shoppers

By Masabata Mkwananzi Time of article published Oct 30, 2020

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Johannesburg - Retail giant Pick n Pay has introduced digital receipts to its customers. Instead of receiving printed receipts, Smart Shoppers will now have their till receipts emailed directly to them and they can also be loaded onto the customer’s PnP mobile app.

The new digital receipts will be used in all Pick n Pay outlets, including Liquor, Clothing, and Express stores. Digital receipts will also be stored for 90 days on the customer’s PnP mobile app so that it can be saved in one place and it can be easily accessed.

The company said the new initiative will help reduce till slip litter by sending customers their receipts digitally and only printing small summary slip at checkout as proof of purchase.

John Bradshaw, the retail executive: marketing at Pick n Pay, said “We are always looking at ways we can reduce waste within our stores and help our customers lead easier lives by making their shopping experience quicker and more convenient. This latest Smart Shopper enhancement ticks all these boxes.”

Bradshaw added that smart shoppers are enjoying the option of not having to worry about where they have put their till receipts.

The company said, nearly 13,000 customers signed up during the pilot phase earlier this year and within a week of launching to Smart Shoppers last week, an additional 7,000 customers have opted in to receive digital receipts.

Customers who have opted into digital receipts can always ask a cashier to print out their full receipts. All high-value items or products with a warranty will automatically be printed on the summary slip. And customers wishing to return a product can show their digital receipt from their email or on the PnP mobile app, or provide their summary slip which includes a scannable barcode.

Smart Shopper customers wishing to receive digital receipts can always update their preferences through their online profile on the PnP website or mobile app. Customers will need to provide a valid email address.


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