File picture: Chris Collingridge
File picture: Chris Collingridge

Cell C starts migrating customers off its network to MTN infrastructure

By Yasmine Jacobs Time of article published Jan 13, 2021

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Cell C has started the migration of its 16 million subscribers to MTN’s cellphone tower infrastructure. This comes as the company prepares to switch off its own radio access network.

“From mid-December, our contract and broadband customers will be enabled to roam on a partner network. This change will be beneficial to our customers and ensure a connectivity experience that delivers both quality and value,” said Cell C in a statement released on Wednesday.

Cell C said its customers will be migrated in stages and it expects the transition to be completed by early February 2021.

“You will be alerted via SMS communication when your service will be enabled. This change will not result in any additional charges and your existing terms and conditions will remain in place,” Cell C added.

Customers have been advised to manually activate ’Data roaming’ in the phone settings in a bid to avoid disruptions to you data connectivity.

It’s worth noting that Apple device users' data roaming will be activated automatically.

Customers still experiencing difficulties after this are encouraged to contact general customer service at 084 135.

According to MyBroadband, this infrastructure sharing strategy will help Cell C to cut down on network investments and forms part of a broader turnaround strategy to get the company out of deep financial woes.

IOL TECH

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