The Sassa pay cycle for September has started and Mark Barnes, South African Post Office CEO engaged with beneficiaries at the Post Office branch in Jabulani Mall, Soweto.
His presence did not change much as beneficiaries were unhappy with the service and lack of special treatment for pensioners.
Nomsa Mhlophe, who was there to collect her mother's old age grant and a child-support grant told The Star on Monday that the only challenge with collecting there money was the fact that the elderly were left outside to stand in a long queue under the sun.
“Most of them (pensioners) take medication, it's been long that you find them standing in the queues," she said.
Mhlophe suggested that the Post Office open a little earlier.
“They should put more machines and make an effort to make sure that things work faster, especially for older people."