Insurance group Momentum is sticking to its decision to reject a R2.4million life insurance payout for a Durban man due to non-disclosure of his health condition.
Although the man, who has been identified as Nathan Ganas, died from gunshot wounds, the insurance group rejected his policy claim after it was discovered he had high blood sugar levels.
The group said it would only refund the family all its premiums paid up to date, and would reverse its decision to recall the R50000 already paid to the Ganas, triggering a social media backlash.
Posting under the Twitter hashtag #MomentumMustFall, Annah Kudzai wrote: “So why did you continue taking his premiums? And he was murdered, he didn’t die of the high blood levels... just pay the family.”
@Flozzie79515123 weighed in when she tweeted: “So the high levels of his blood pressure made the hijackers pull the trigger? #Momentum I am so ashamed to be your customer!”
Palesa Madumo, executive director of strategy at Vuma Reputation Management, said while Momentum might have legally made the right decision in refusing to pay, its brand would suffer immensely.