Hospitality industry to adapt to meet evolving millennial traveller demands.
Hospitality industry to adapt to meet evolving millennial traveller demands.

Time to adapt to evolving millennial traveller demands

By Staff Reporter Time of article published Jun 28, 2017

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Fuelled by a powerfully influential combo of FOMO and wanderlust, millennials now represent one of the most lucrative segments of the travel market. This exponential rise in millennial travellers, while welcomed by the hospitality sector at large, does present the more traditional industry players with significant challenges.


Discussing the issue in light of youth month, Dale Simpson - the curator of Radisson RED V&A Waterfront, Cape Town - says that the priorities of the millennial-minded traveller contrast quite significantly to that of their older counterparts, calling for a major shift in the traditional hotel model.


He points to a global survey conducted amongst millennials, which reveals that 88% of respondents travelled overseas between one and three times a year, and that 30% travelled solo. “Rather than seeking lavish facilities and exclusivity, this new generation of traveller prefers a more social experience, opting for shared activities, and choosing to interact with other tourists and locals alike. In order to meet this demand, the Radisson RED hotel will, for example, offer daily morning yoga classes and social engagements that allow locals and guests to mingle and experience different cultures.” 


There is no mistaking that technological advancement and the widespread use of tech devices has played a large role in this evolution, says Simpson. “The millennial-minded traveller is not only technologically savvy, they are technologically dependent. In tune with the BYOD (Bring Your Own Device) trend, which refers to individuals increasingly bringing their own computing devices to work and school with them, millennials demand to be ‘connected’ at all times.”


One of the primary reasons for this demand is because, today, everything is documented in real time and shared over an ever-expanding realm of social media platforms, he explains. “The growing social-sharing culture is, in itself, driving the rise of millennial travellers, as people are increasingly chasing that idealist vacation image they saw on Instagram and forever trying to live up to their Twitter bio of ‘wanderlust-driven adventurer’.


“After all, if you didn’t post a picture, did it even really happen?” he jokes.


Despite this desire for connectivity, Simpson points out that, ironically, the millennial-minded traveller doesn’t always need to interact face-to-face. “When it comes to travel services, or any service for that matter, millennials want fast, efficient service, which often means doing things online or via an app. Take, for example, the growing popularity of Uber, OrderIn, or even the online service check-in facility now offered by airports. In line with this trend, guests will be able to check in and out, order room service and communicate with reception or the concierge via the easy-to-use RED app.” 


This noticeable shift in travellers’ priorities and preferences has undeniably played a pivotal role in Carlson Rezidor Hotel Group’s latest brand offering, says Simpson. “Millennial-minded travellers – those experience-driven, tech-savvy individuals who are young at heart, modern and minimalistic – have been largely under-serviced by the hospitality industry. This is why Radisson RED is set to shake up the South African hospitality industry with its bold new philosophy that aims to cater specifically to the ageless millennial mind-set.”



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