South African Airways (SAA) continues to set the bar in customer service by winning once again the ‘Best Airline Staff in Africa’ award at the annual World Airline Awards hosted by Skytrax, the Oscars of the aviation industry.
In SAA’s sixth triumph, this award recognises service excellence covering a spectrum of front-line customer service touch points; highlighting SAA’s rating as offering the best service in terms of airport staff and onboard experience. The awards rate customer satisfaction across staff service efficiency, friendliness, hospitality, language skills and overall quality consistency across front-line staff.
Under the category ‘Best Airline Staff in Africa’ SAA also won for Best Business Class Lounge in Africa, Best Cabin Crew in Africa, and Best Airline Cabin Cleanliness in Africa.
Mango Airlines secured the Best Low-Cost Carrier in Africa carrier top spot for the third time at this year’s prestigious awards.
South African Airways also retained its 4-Star rating for the 16th year, a seal of quality approval awarded to airlines supplying good quality performance across a range of rating criteria.
The World Airline Awards, now in their 18th consecutive year, are the epitome of excellence in the aviation industry and illustrate a vote of confidence from millions of global travellers annually. Through a consumer survey, travellers have the opportunity to rate their experience over a 10-month period in-flight and on the ground, allowing them to make their own personal choice regarding which airline they consider the best across a range of categories.