The Tourism Grading Council of South Africa (TGCSA) made their mark on the Zambian tourism landscape recently, when they assisted the country’s tourism agency in developing their grading system.
The TGCSA, the only officially recognised quality assurance body for tourism products in South Africa, assisted the Zambian Tourism Agency (ZTA), who are embarking on a project to grade all hotels in Zambia, and improve service delivery in the hospitality industry.
Thanks to bilateral agreements between South Africa and Zambia, TGCSA has been assisting Zambia since 2017 to develop the grading system. The ZTA is using an adaptation of TGCSA’s criteria, and currently has 32 grading assessors, some of whom travelled to South Africa in July this year to attend the Assessor Accreditation training programme. The assessors also received a valuable five-day training session from TGCSA last month, which covered theory and practical assessments, and concluded with an exam.
“It is a privilege to have partnered with TGCSA, and benefit from the skills and experience from this globally credible quality assurance body for tourism products in South Africa,” said Felix Chaila, Chief Executive Officer of Zambia Tourism Agency.
“Through learning and being guided and supported by TGCSA, we not only benefit as a tourism body, but as a country as a whole. With South Africa’s robust, relevant and consistent grading programme as a benchmark, we can benefit the local tourism authority by improving service delivery, and we can boost local travel, increase morale, and drive more tourism to our country.”