UK votes Ryanair least friendly airline
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London - Passengers have named Ryanair as the most unfriendly airline to deal with when making a complaint.
The Irish company failed to resolve grievances “amicably” – topping a list that put British Airways in sixth place.
Travellers criticised Ryanair for settling complaints out of court to avoid a judgment going against it and denying passengers meals and drinks during delays.
The survey was drawn up by Spanish consumer group Reclamador, which said: “To summarise, the approach of these airlines would be ‘step on you [the client], do not answer’. And if they do respond, it is to say that the traveller is not entitled to compensation without further explanation.” - Daily Mail