File photo: The Ryanair flight from Liverpool to Alicante diverted to Limoges in the west of France because the men were 'endangering other passengers', an airport spokesman said.
File photo: The Ryanair flight from Liverpool to Alicante diverted to Limoges in the west of France because the men were 'endangering other passengers', an airport spokesman said.

UK votes Ryanair least friendly airline

By Daily Mail Time of article published Dec 11, 2014

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London - Passengers have named Ryanair as the most unfriendly airline to deal with when making a complaint.

The Irish company failed to resolve grievances “amicably” – topping a list that put British Airways in sixth place.

Travellers criticised Ryanair for settling complaints out of court to avoid a judgment going against it and denying passengers meals and drinks during delays.

The survey was drawn up by Spanish consumer group Reclamador, which said: “To summarise, the approach of these airlines would be ‘step on you [the client], do not answer’. And if they do respond, it is to say that the traveller is not entitled to compensation without further explanation.” - Daily Mail

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