Consumer Watch

Wendy Knowler fights for your rights...

Wendy Knowler masthead
November 30 2011 at 11:32

With many large national organisations, there’s a disconnection between what head office thinks is happening on the ground, and what is actually going on.

Here’s a typical example – perfect column fodder as we head into the silly season.

Earlier this month, Denis Johnson of Swellendam wanted to post several cards overseas.

The cost, he was told at his local post office, was R5.05 each. But there were no 5c stamps, nor were there any 10-, 20- and 30c stamps.

So Johnson called a friend who was in Cape Town that day, and asked him to buy the required stamps. “Well, he tried three post offices on the way back to Swellendam, with no success,” he said.

Then Johnson tried the post office helpline, and was told that the 5c stamp had been replaced by a 6c stamp, so he went back to his local post office where this news was greeted with a laugh. Not true, he was told.

“So I wonder if you could shed some light on this?” he asked me.

I obliged by raising the issue with Johan Kruger of the SA Post Office’s communications division, who got back to me to say that there was “no evidence of” a shortage of those stamps at all, anywhere in the country.

“Our point-of-sale system keeps track of stamp sales at each post office and tells the staff when stocks are running low, prompting them to order new stock,” he said.

“Should a post office sell a huge number of stamps unexpectedly, that office should immediately ask the local area office to get stamps from another nearby office.”

Fresh supplies took just three days to arrive, he said. In fact, on that particular day in mid-November, Kruger said, there were 1.1 million 5c stamps available countrywide; similar numbers of 10c and 20c stamps, and about 500 000 30c stamps.

I relayed this news back to Johnson, who responded with some real-life information of his own: “Swellendam have been unable to obtain 5-, |10-, 20- and 30c stamps for between three and 12 months, and 5- and 10c stamps are also not available at the post offices in Bellville, Worcester, Robertson and Ashton.”

Back to Kruger I went, who thanked me for the detailed information. And a day later, the problem was on its way to being resolved.

“Five-cent stamps came from George!” Johnson told me.

Let’s hope the “broken telephone” form of communication between those post offices and head office gets sorted out as a result of this incident.

For what it’s worth, report stamp shortages to 0860 111 502.

* Staying with matters 5c-related, news broke last week of the copper 5c coin’s imminent demise.

The subject of so many Consumer Watch mentions, thanks to a tendency for some cashiers to withhold it as change, the coin is to be discontinued with effect from April.

I happened to buy something at a branch of Ackermans on Thursday, the day the announcement was made, and as the cashier plopped a 5c coin into my hand as part of my change, I muttered something about the coin’s phase-out.

“Oh my word!” he said. “We’ll have to change everything! Every single price we have ends in 95c!”

Prices ending in 99c are still the norm – despite 1c and 2c pieces having been discontinued almost 10 years ago – in the apparent belief that we consumers think R10.99 is far cheaper than R11.

Reputable retailers “round down” their prices to their customers’ benefit, offering 5c change if between 1c and 4c is strictly due.

So when the 5c supply dwindles, if the retailers stick with their 99c pricing, they will lose out on 9c when rounding down to 90c. And no doubt, in time, complaints will emerge of sullen cashiers refusing to hand over 10c pieces as change.

For me short-changing isn’t about a few withheld cents that most of us could manage without.

Stores should either adapt their prices to the current coinage, enabling them to provide customers with exact change, or, failing that, be prepared to “round up” the change.

If the failure to give customers the correct change or a larger amount is routine practice in a store, you have to wonder what other consumer-unfriendly practices they’re employing.

consumer@knowler.co.za

 

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I'm a 40 year old woman looking to meet men between the ages of 27 and 58.
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I'm a 35 year old woman looking to meet men between the ages of 35 and 45.
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I'm a 35 year old woman looking to meet men between the ages of 34 and 48.
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I'm a 31 year old woman looking to meet men between the ages of 30 and 45.
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I'm a 49 year old woman looking to meet men between the ages of 49 and 53.
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I'm a 42 year old woman looking to meet men between the ages of 35 and 43.
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I'm a 51 year old woman looking to meet men between the ages of 49 and 63.
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JillieB
I'm a 61 year old woman looking to meet men between the ages of 55 and 70.
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Angdt
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Cathwhite
I'm a 29 year old woman looking to meet men between the ages of 25 and 45.
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optimistic_36
I'm a 37 year old woman looking to meet men between the ages of 32 and 46.
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Fire_and_Ice81
I'm a 33 year old woman looking to meet men between the ages of 25 and 45.
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Warmsmilewarmheart
I'm a 47 year old woman looking to meet men between the ages of 40 and 55.
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coll_719
I'm a 42 year old woman looking to meet men between the ages of 44 and 55.
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MissSM
I'm a 31 year old woman looking to meet men between the ages of 29 and 39.
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Lightness1
I'm a 33 year old woman looking to meet men between the ages of 18 and 100.
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chloeeeee
I'm a 44 year old woman looking to meet men between the ages of 35 and 52.
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I'm a 19 year old woman looking to meet men between the ages of 19 and 30.
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Artistixoxo
I'm a 23 year old woman looking to meet men between the ages of 23 and 28.
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Moze008
I'm a 57 year old woman looking to meet men between the ages of 55 and 70.
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sweets1987
I'm a 27 year old woman looking to meet men between the ages of 32 and 42.
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sexilexi17
I'm a 19 year old woman looking to meet men between the ages of 20 and 25.
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I'm a 55 year old woman looking to meet men between the ages of 52 and 63.
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PowerPrincess
I'm a 41 year old woman looking to meet men between the ages of 38 and 47.
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FoXyLaDy444
I'm a 56 year old woman looking to meet men between the ages of 50 and 65.
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I'm a 43 year old woman looking to meet men between the ages of 45 and 48.
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L123
I'm a 33 year old woman looking to meet men between the ages of 32 and 39.
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Mo1979
I'm a 35 year old woman looking to meet men between the ages of 29 and 43.
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Leigh1979
I'm a 35 year old woman looking to meet men between the ages of 29 and 40.
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Hopeful_dreamer
I'm a 37 year old woman looking to meet men between the ages of 33 and 45.
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I'm a 36 year old woman looking to meet men between the ages of 38 and 45.
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I'm a 28 year old woman looking to meet men and women between the ages of 25 and 35.
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Crispy990
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I'm a 28 year old woman looking to meet men between the ages of 29 and 32.
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Kay_722
I'm a 29 year old woman looking to meet men between the ages of 30 and 40.
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Chriz_1985
I'm a 29 year old woman looking to meet men between the ages of 18 and 100.
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I'm a 36 year old woman looking to meet men between the ages of 34 and 45.
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I'm a 45 year old woman looking to meet men between the ages of 38 and 52.
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I'm a 36 year old woman looking to meet men between the ages of 38 and 48.
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I'm a 26 year old woman looking to meet men between the ages of 27 and 36.
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Okidoki_63
I'm a 51 year old woman looking to meet men between the ages of 45 and 60.
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I'm a 32 year old woman looking to meet men between the ages of 33 and 45.
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I'm a 42 year old woman looking to meet men between the ages of 35 and 50.
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I'm a 38 year old woman looking to meet men and women between the ages of 40 and 50.
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I'm a 40 year old woman looking to meet men between the ages of 40 and 55.
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I'm a 42 year old woman looking to meet men between the ages of 40 and 50.
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I'm a 48 year old woman looking to meet men between the ages of 43 and 100.
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I'm a 24 year old woman looking to meet men between the ages of 25 and 32.
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Bebe1000
I'm a 53 year old woman looking to meet men between the ages of 49 and 57.
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I'm a 28 year old woman looking to meet men between the ages of 27 and 32.
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I'm a 56 year old woman looking to meet men between the ages of 56 and 70.
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I'm a 49 year old woman looking to meet men between the ages of 48 and 61.
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I'm a 24 year old woman looking to meet men between the ages of 25 and 33.
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naughty_sporty
I'm a 41 year old man looking to meet women between the ages of 35 and 45.
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BENTLEY292
I'm a 45 year old man looking to meet men between the ages of 45 and 55.
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I'm a 39 year old man looking to meet women between the ages of 25 and 39.
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I'm a 52 year old man looking to meet women between the ages of 37 and 55.
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I'm a 56 year old man looking to meet women between the ages of 45 and 55.
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George5911
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tommy351
I'm a 61 year old man looking to meet women between the ages of 48 and 59.
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I'm a 46 year old man looking to meet women between the ages of 25 and 45.
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LiveLifeAlways
I'm a 43 year old man looking to meet women between the ages of 33 and 41.
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Natureboykie
I'm a 60 year old man looking to meet women between the ages of 43 and 64.
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matiekat
I'm a 66 year old man looking to meet women between the ages of 18 and 100.
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I'm a 63 year old man looking to meet women between the ages of 42 and 56.
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I'm a 28 year old man looking to meet women between the ages of 22 and 28.
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I'm a 36 year old man looking to meet women between the ages of 28 and 42.
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cornrlius205
I'm a 46 year old man looking to meet women between the ages of 25 and 50.
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I'm a 57 year old man looking to meet women between the ages of 49 and 70.
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I'm a 59 year old man looking to meet women between the ages of 50 and 58.
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DJStarglance
I'm a 54 year old man looking to meet women between the ages of 18 and 100.
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I'm a 40 year old man looking to meet women between the ages of 25 and 40.
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Fitwithhealth
I'm a 72 year old man looking to meet women between the ages of 48 and 65.
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I'm a 57 year old man looking to meet women between the ages of 49 and 53.
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umustbsomewhere
I'm a 61 year old man looking to meet women between the ages of 45 and 55.
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Officer_Gentleman
I'm a 46 year old man looking to meet women between the ages of 35 and 48.
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I'm a 56 year old man looking to meet women between the ages of 34 and 49.
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I'm a 58 year old man looking to meet women between the ages of 35 and 55.
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captainkid
I'm a 55 year old man looking to meet women between the ages of 47 and 56.
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I'm a 50 year old man looking to meet women between the ages of 40 and 55.
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brightday111
I'm a 55 year old man looking to meet women between the ages of 48 and 59.
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ScottRanger1987
I'm a 27 year old man looking to meet women between the ages of 18 and 30.
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Fred58
I'm a 56 year old man looking to meet women between the ages of 18 and 100.
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cknneth111
I'm a 46 year old man looking to meet women between the ages of 41 and 70.
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goldenhat
I'm a 52 year old man looking to meet women between the ages of 36 and 66.
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I'm a 41 year old man looking to meet women between the ages of 37 and 43.
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I'm a 37 year old man looking to meet women between the ages of 28 and 38.
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I'm a 57 year old man looking to meet women between the ages of 50 and 70.
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I'm a 52 year old man looking to meet women between the ages of 42 and 52.
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I'm a 47 year old man looking to meet women between the ages of 25 and 49.
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I'm a 36 year old man looking to meet women between the ages of 25 and 37.
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I'm a 44 year old man looking to meet women between the ages of 32 and 38.
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I'm a 53 year old man looking to meet women between the ages of 40 and 57.
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gentlebutcrazy
I'm a 58 year old man looking to meet women between the ages of 35 and 55.
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I'm a 55 year old man looking to meet women between the ages of 45 and 60.
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BobTheExtremeBuilder
I'm a 47 year old man looking to meet women between the ages of 25 and 47.
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I'm a 53 year old man looking to meet women between the ages of 35 and 50.
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I'm a 59 year old man looking to meet women between the ages of 42 and 70.
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I'm a 60 year old man looking to meet women between the ages of 55 and 70.
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Rebelinbluejeans
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LovingSerenity
I'm a 38 year old man looking to meet women between the ages of 24 and 45.
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I'm a 49 year old man looking to meet women between the ages of 35 and 45.
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Jericho2010
I'm a 41 year old man looking to meet women between the ages of 25 and 49.
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I'm a 60 year old man looking to meet women between the ages of 47 and 57.
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koolstoof55
I'm a 59 year old man looking to meet women between the ages of 45 and 63.
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Ivanhoe25
I'm a 47 year old man looking to meet women between the ages of 25 and 45.
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I'm a 56 year old man looking to meet women between the ages of 48 and 56.
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TripleJ94
I'm a 20 year old man looking to meet men and women between the ages of 18 and 30.
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I'm a 46 year old man looking to meet women between the ages of 38 and 40.
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