Quaint Welsh hotel wins top accoladeComment on this story
London - Looking for world-class service? Go no further than this £35-a-night (about R450) hotel in North Wales.
Proprietors Ian and Carol-Lynn Robbins treat their guests so well that their Lauriston Court Hotel beat 650,000 others worldwide to win the accolade from the TripAdvisor travel website.
The 11-bedroom hotel, in the seaside resort of Llandudno, also came sixth in the best bargain hotel in the world rankings.
TripAdvisor’s Travellers’ Choice Awards are worked out by analysing reviews by readers and the Lauriston Court has more than 400 rated “excellent”.
British seaside hotels have not traditionally been known for excellent service. But thanks to the dedication and attitude of former nurse Mrs Robbins, 57, and her husband Ian, 49, they topped the service rankings.
Mother-of-two Mrs Robbins said: ‘”say to people who stay here, ‘No matter what your problem is I can fix it.’” The couple pride themselves on the well-equipped rooms and offer a full breakfast in the overnight price.
They had previously run another hotel in the town, and then bought the Lauriston Court two years ago.
Mrs Robbins said she was “thrilled” by the honour. The couple start work at 6.30am and keep going until bedtime. “We are available 24 hours a day and seven days a week for whatever our guests want. We don’t look upon it as a job, it’s a way of life.”
Mrs Robbins recalled the time she helped an elderly female guest get dressed in full Scottish regalia for a wedding and then undressed her later and put her to bed.
TripAdvisor spokeswoman Emma Shaw said: “For a British hotel to beat over 650,000 others really is something to be proud of.”
Other British successes included the Rudding Park Hotel, near Harrogate, being named the world’s fourth best hotel. The Caribbean in Doncaster came eighth in the world’s top bargain hotel rankings. - Daily Mail