DURBAN - FlySafair has recently launched a brand new pre-paid ‘snack allowance’ feature that will allow passengers to enjoy snacks on board without needing to worry about making payment for them.
FlySafair’s Head of Sales and Distribution, Kirby Gordon said, "The problem with offering pre-paid snack allowances has always been related to tightening the technology used to execute the service efficiently and reliably, which putting the necessary protections against fraud in place".
Last year December FlySafair became the first airline to introduce card payments for on-board sales.
This service was implemented in partnership with technology partners at BlueMarklet Retail Solutions.
“Customers who purchase our Premium Fare will be allocated a R60 food allowance. This allocation is recorded on the point of sale device used by the cabin crew, so once they reach that passenger the machine alerts them that the passenger has a credit available to them” explained Gordon.
FlySafair’s snack allowance is presently only available when purchasing the “Premium Fare” available on their website. Allocations are only valid for the specific flight against which they are purchased.
"In future we hope to integrate the benefit into some of the fare structures sold by our distribution partner," said Gordon.
He added that they are also working on developing the facility for passengers to top-up their allowance while on board to allow them to purchase more than the allowance caters for.