JOHANNESBURG – The concept of digital transformation has received significant attention in recent years, touted for its ability to revolutionise businesses and drive innovation and enhanced competitiveness.
The reality however is that digital transformation is only part of the picture. If organisations truly want to leverage agility and innovation, they need to do more than just modernise applications and infrastructure. Real transformation needs a strategy that encompasses the entire enterprise.
The key to success lies not simply in a focus on the single element of digital, but on creating core changes across people, processes and technology.
Embarking on transformation from the narrow point of view of digital only can result in the creation of a strategy that has no depth. New technology may be implemented, but without looking at the impact of the technology on customers, employees and business processes, benefits often fail to be realised.
Successful transformation needs to adopt a people-first approach, not a technology-first. All aspects of the enterprise need to be considered and an overarching strategy should be developed. This will assist not only in ensuring more effective transformation, but will improve budgeting and realising a return on investment as well.