Cape Town - A Cape Town family and a group of foreign tourists had a huge scare when they got stuck in a lift of the newly built and recently opened Zeitz Museum of Contemporary African Art at the V&A Waterfront.
Carol Roberts, along with her family, visited the museum last Wednesday.
However, when she got into the lift she didn't expect what was about to happen.
“I got into the lift with my granddaughter, my daughter and husband with around 15 other people, mostly tourists, and while we were moving up the lift stuck.
"We started pressing the intercom but no one came to help,” Roberts said.
Roberts said she got so frustrated she started writing “Help” on the glass of the see-through lift.
Fortunately, daughter Kelly Kohler was parking their car when she received a message from her sister inside the lift.
After an hour, they said, someone came to assist them with a key but the key did not work and they were forced to wait again.
It would be another 45 minutes before they were finally rescued, Roberts said.
The museum, however, disputed Roberts's version of what happened.
“They were in the lift for 25 minutes. We cannot access the lifts, it’s illegal as it has to be a registered lift technician,” said museum chief operating officer Sabine Lehmann.