In a surprise turn of events, South African Airways (SAA) has had a change of heart and apologised to Bonang Matheba for their "cheeky" response to her complaint.
This interaction send Twitter into a frenzy and it would seem that this prompted SAA to issue an apology.
Twitter did not take well to the sudden change of heart and responded to the apology tweet.
Our Queen B @bonang_m We at SAA love you ❤ ❤ ❤. About our previous response 🙈 🙈 🙈. We are so sorry.