When a friend accosted me with questions about his extended maintenance contract on a well-known German-brand car, I couldn’t help smiling.
His question was: what recourse does he have if none of the faults on the car have been repaired, and he has escalated the complaint to the highest level possible? His other, more pressing, concern was that the extended policy was going to expire soon and no one was getting back to him.
His concern was that the dealership was waiting for the maintenance plan to expire and then charge him exorbitant amounts to repair said vehicle. So, I advised him to continue calling the person at the dealership with whom he had dealt previously and not let up until he received some sort of commitment from the dealership to resolve his problem.
IT’S UP TO YOU
I have found that when a dealership does not call you back the onus is on you to keep the pressure on them. Call the service advisor and ask him /her what is happening. Don’t be bullied into accepting inferior work.