In the meantime, metered taxi operators have - unlike Uber - not yet come up with ways to protect themselves and their customers from the ongoing violence in the industry.
Uber’s Incident Response Team call-back line provides passengers with 24/7 access to Uber’s global response service should they encounter any safety related issues.
According to Uber spokesperson Monique Thompson, the call-back line had been in test since last December. “Commuters can access the network through the Uber application they already have. With the call-back line feature, they can submit a ticket for a critical safety incident or accident through the app. On the report they will include their contact number and short description of the event.
“The rider will then receive a call-back within a couple minutes from the Incident Response Team.”