New York - An engaged couple were
removed from a United Airlines flight to Costa Rica on Saturday,
as the airline remained under scrutiny following outrage caused
by a video last week of a passenger being forcibly removed from
a flight.
According to the couple, who said they were en route to get
married, a federal marshal had escorted them from the plane
before take-off from Houston, Texas, but United denied this on
Sunday, saying in a statement that neither a marshal nor other
authorities was involved.
The couple "repeatedly attempted to sit in upgraded seating
which they did not purchase and they would not follow crew
instructions to return to their assigned seats," United said in
a statement, adding "They were asked to leave the plane by our
staff and complied."
The statement from a United spokeswoman said the airline
offered the couple a discounted hotel rate for the night, and
rebooked them on a Sunday morning flight.
But Michael Hohl and his fiancée, Amber Maxwell, told KHOU
they tried to pay for upgraded seating and were denied, after
finding another passenger sleeping across their seats when they
were the last to board.
After moving within the economy cabin a few rows up, flight
crew denied their request to pay a supplement for the seats,
which United sells as "economy plus", and told them to move back
to their original seats, Hohl said.
"We thought not a big deal, it's not like we are trying to
jump up into a first-class seat," Hohl told KHOU. "We were
simply in an economy row a few rows above our economy seat."
The airline suffered a public relations disaster after a
video emerged a week ago showing security officers dragging a
bloodied passenger off an overbooked United Express flight in
Chicago.
Shares in United's owner, United Continental Holdings Inc
, were hammered, dropping 4 percent last week to close at
$69 on Thursday, reducing the company's market cap by $770
million to $21.5 billion. Markets were closed on Friday.
Dr. David Dao, the 69-year-old Vietnamese-American doctor
who was seen in video being dragged off a United flight a week
ago, will likely sue the airline, his attorney said on Thursday.
After the incident triggered international outrage, United
Chief Executive Oscar Munoz apologized to Dao, his family and
its customers, saying the carrier would no longer use law
enforcement officers to remove passengers from overbooked
flights.