A Facebook video went viral showing a black woman in a confrontation with a white man, allegedly over a spat between their respective children at Texamo Spur in Joburg.
In a statement on Thursday, Spur chief executive Pierre van Tonder apologised “unreservedly” to South Africans for the incident.
He announced that Professor Elmien du Plessis from North West University’s Faculty of Law would convene a panel “for an in-depth investigation of the incident”.
The panel will be independent and have full access to the facts and footage of the event, Van Tonder added.
“Such an investigation will take time, and although we have impressed the need for urgency upon Prof Du Plessis, it is important that she and the convened panel have the time to do a proper investigation," he said.