Mosaic Funerals is cautioning their clients to be aware of a funeral policy scam that could affect their cover and is encouraging them to get in touch to check on the status of their funeral policies.
Mosaic Funeral Group spokesperson, Ronnie Collins, has expressed the group’s deep concern for their clients’ funeral policies. “It has come to our attention that individuals not employed by Mosaic have been personally visiting, SMSing and phoning Mosaic Funeral Group clients and making disparaging and false claims about our services. These individuals have also urged our clients to make funeral policy payments into unverified bank accounts, instead of to Mosaic.”
Collins states that this would put their policies at risk and could leave some clients without cover. “We have received complaints from clients being harassed in numerous locations nationwide. We have received affidavits from our clients in the Groblersdal, Dennilton and Kwaggafontein areas and will be taking the appropriate action.”
It seems that these unscrupulous individuals have devised a clever plan to scam Mosaic Funeral policy holders into switching their policies under false pretences or simply paying their usual policy fee into a bank account other than that of Mosaic. Mosaic clients across the country have reported that they continuously receive SMSs and telephone calls, instructing them to switch their policy provider or pay their premiums into an unknown bank account. Others have reported phone calls of a threatening nature as well as face to face visits to their homes from individuals telling them that they need to make payments into an alternative bank account.
Collins urges all Mosaic clients to make contact with them if they have been approached by any individuals, claiming to represent Mosaic Funeral Group or otherwise, regarding their Mosaic policies, to confirm that their cover is still in place. “We are concerned that the individuals in question are intentionally misleading consumers who may risk losing their cover.” He affirmed that Mosaic’s customer care team is standing by to explain and alleviate any uncertainties that clients may have.