Emirates has won World’s Best Inflight Entertainment award for the 14th year in a row at the prestigious Skytrax World Airline Awards 2018. The airline also secured a service excellence award for best airline staff service in the Middle East this year.
The Skytrax World Airline Awards are considered a global benchmark of airline excellence. This year’s results were decided by more than 20 million customers across 100 countries. The survey reviewed over 335 airlines from August 2017 to May 2018.
Patrick Brannelly, Emirates’ Divisional Vice President, and Customer Experience (IFEC), said was an honour to be recognised by Skytrax for their commitment to innovation and service excellence.
"We always work hard to stay creative, relevant and continue to build content that appeals to our multi-national and multi-cultural passengers. The fact that these awards are based on the direct feedback from passengers is gratifying and wonderful recognition for all of the hard work that's gone into creating the Emirates experience,” he said.
Emirates was one of the first airlines to install TV screens in every seat on every aircraft in its fleet in 1992. Today, Emirates provides one of the most comprehensive and state-of-the-art entertainment and communications services in the skies. Ice, the award-winning in-flight entertainment system, offers over 3,500 channels of entertainment, including over 100 kids channels and 850 movies from around the world.
It has also been investing in providing connectivity and Live TV for its customers. Over 70% of all Emirates’ aircraft offer Live TV, including all its Boeing 777-200LR and 777-300ER fleet. Live TV provides passengers and sports enthusiasts an opportunity to watch their favourite matches and tournaments on Sport 24 and Sport 24 Extra. Passengers can also enjoy a selection of international news channels such as CNN, BBC World News, Sky News, Euro News, CNBC, and NHK World. Live TV is available on over 170 Emirates aircraft including its Boeing 777 fleet and select Emirates A380s.
Wi-Fi connectivity is also available on over 99% of the fleet, including all A380s, 777-300ERs and 777-200LRs. C