Banking is going electronic in a big way, making transactions easier for customers.

DURBAN - 603 First National Bank branches are now connected to Wi-Fi as a part of a drive to allow customers to bank digitally,

The number of Wi-Fi connected branches has increased from 383 branches since February 2017.

Lee-Anne van Zyl the chief executive of FNB Points of Presence said, "The expansion of Wi-Fi connectivity across our branch network is primarily aimed at giving customers easy access to digital banking platforms". 

She added that the company evolves and builds the branch of the future, they would like customers to be part of the journey as well.

FNB is seeing growth in the number of customers migrating to digital platforms at branches and opting to use the app, online and cell phone banking. 

When customers access banking services digitally there’s a direct impact on the amount of time they spend in the branch. The bank has also seen an increase in the number of customers using its Digi Zones within branches. Digi Zones areas within a branch where customers can access their online banking profiles.

"The increase in the number of WIFI enabled branches simply means more customers now have an option to bank digitally in a cost-effective manner," said van Zyl.

Branch infrastructure remains an important banking channel for customers, and it makes sense to use branch as a point of digital interaction for customers.

The adoption of digital banking channels is not only about cost-effectiveness but it’s also about ensuring that we use technology to drive financial inclusion. 

It also about making sure customers continue to enjoy a variety of banking options one of which being digital banking. 

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