JOHANNESBURG - Many hearts were left broken on Valentine’s Day, yesterday after hundreds of unhappy customers complained about their orders not being delivered.
Unhappy customers of the service took to social media site Twitter to express their disappointment in Netflorist as well as HelloPeter.com, demanding refunds from the company.
Netflorist told Mybroadband that the break down in their service was caused by Eskom's loadshedding and the poor weather conditions on Valentine's Day.
The company said, "The combination of the rain and the multiple robots out was a perfect storm. We have never had this in previous years and it caught us by surprise. Our drivers couldn’t get to our pick-up point in time and then, when they did, couldn’t get the orders out in time. We don’t have final numbers yet, but our delivery success rate was in the low 90s as far as we can tell – this is a disaster for the people we let down."
Moving into damage control, Netflorist said that they would be re-delivering orders today and managing customer-specific needs in any which way that they can.
Take a look below at some customers who took to Twitter to express their disappointment in the company:
So after a late delivery, the flowers arrive in a very sad state. So disappointed with @NetFlorist What are you going to do to fix this? Refund? pic.twitter.com/JyJBs8s8d7
— Josh Taylor (@Its_JoshT) February 15, 2019
I placed my order on 09 Feb for delivery on 14 Feb, no delivery was made, no apology- nothing nje #Netflorist
— Rivoningo (@Rivonin04918360) February 15, 2019
@NetFlorist I got charged 3 times for the same order..... Still waiting on feedback pic.twitter.com/ZlHvfiGWxn
— Naz Mufc...for.. Life👹👹👹👹 (@nazlee09) February 15, 2019
@NetFlorist just called me. I spoke to the head of marketing. She apologised sincerely, told me I will get a full refund (3-10days waiting time), she’s going to call me girl to apologise and resend the flowers I paid for. I appreciate the way this was handled #hopeItWorksOut
— Mayur Kara (@Mayur_Kara) February 15, 2019
Ppl please help me here. @NetFlorist trying my patience. I placed this order a week ago to avoid issues...Kante this is service we should be ok with? pic.twitter.com/uTLU6phQgx
— Kgalalelo (@LeloM) February 14, 2019
Let’s just all agree that @NetFlorist messed up today. Yoh!🙇🏽♂️
— Thabo A. Maaroganye (@ThaboMaarog) February 14, 2019