The woman had gone to the Pietermaritzburg Home Affairs offices “a while ago”, accompanying a foreigner applying for a passport.
Cyril Mncwabe, department manager in KwaZulu-Natal, said a department employee, who had since died, was involved in the fraud.
The call centre employee was allegedly paid R1 000 for her “assistance” in allowing her fingerprints to be used on the foreigner’s passport.
The agent later had problems when she went to do a transaction at a clothing store. It appeared that the ID photo under her particulars related to a different person, and the store sent her to Home Affairs to rectify the problem.