A new WhatsApp bug has reared its ugly head and has reportedly eaten up to 5GB of people’s data within a matter of hours File Photo: REUTERS, DADO RUVIC

Durban - A new WhatsApp bug has reared its ugly head and has reportedly eaten up to 5GB of people’s data within a matter of hours.

According to the tech website, Softonic.com, some users are reporting a problem with WhatsApp that is eating their data.

Some have said that the popular social media messaging app has used up to 5GB of data in a single day.

According to the tech site, the issue is found in the chat backup function. WhatsApp allows you to automatically back up all WhatsApp items including conversations, photos, videos, and documents as regularly as every 24 hours. WhatsApp files are uploaded to Google Drive or iCloud so that you can then delete them from your mobile.

This latest WhatsApp bug interrupts the upload process and causes it to begin again. This means that a never-ending upload cycle is triggered, causing a constant consumption of user data, the tech site reports.

If this happens outside the house then that means mobile data is on the hook and WhatsApp will keep using it until there is nothing left.

Another version of the bug sees all data being backed up rather than just the data from the last 24 hours. This isn’t quite as bad as a continuous loop, but if you think about all the media you send and receive over WhatsApp, you know that this can still be bad enough.

The tech site advises users to safeguard themselves by making sure that WhatsApp only ever backs up your files over Wi-Fi.

To do this go to Settings then Chats and tap Chat backup. At the bottom, you’ll find the Back up over option where you can select Wi-Fi only. It is probably safest to do this until news of a fix comes out.

Daily News