Sound far fetched? Not according to Doris Viljoen, futurist at the Institute for Futures Research at the University of Stellenbosch. Viljoen gave the Durban Chamber of Commerce and Industry’s annual gala dinner guests a taste of the future in business, retail and the workplace.
The event was hosted on board the MSC Musica in the Port of Durban last week.
Viljoen shared her list of “What’s Next?” in business, from the need for “digital concierges” to “packagineers” and “cobot integrators” who will help humans get along with their robot colleagues.
Digital concierge: Viljoen said that with so much information on the internet, people would need a “digital concierge” - a real person to help them access information. “If you look at education, there are so many changes and there is a disruption of the ladder of learning where you leave school, do your first degree, start working and then retire - that is breaking up.”