Cape Town – A Cape Town travel club faces prosecution by the National Consumer Commission (NCC) for a string of charges, including tricking consumers into signing up for membership.
Vacation Hub International (VHI) was investigated by the commission and the report referred to its prosecutions unit, said commission spokesperson Trevor Hattingh.
VHI is a membership-based wholesale travel club and lifestyle company focused on travel and tourism, according to its website.
Hattingh said complaints were that VHI misrepresented material facts to trick consumers into signing up for membership, that the company used unfair tactics to prevent consumers from cancelling membership contracts within the statutory five-day cooling-off period provided under the Consumer Protection Act and that VHI exploited the vulnerability of timeshare-owning consumers who were struggling and desperate to get out of their timeshare.
“The investigation was recently finalised and the report referred to our prosecutions unit for further enforcement. Our prosecutor will, after assessing the report, formulate charges,” Hattingh said.